Accessibility Statement
1. Introduction
The Best Western Hotel Lamm is committed to making its website and mobile applications accessible in accordance with legal requirements. The accessibility requirements result from the Accessibility Act (Barrierefreiheitsstärkungsgesetz, BFSG), in particular from § 14 BFSG in conjunction with § 3 para. 1 BFSG, as well as the underlying Ordinance to the Accessibility Act (Barrierefreiheitsstärkungsgesetz, BFSGV). The specific technical measures are based on the guidelines of the Web Content Accessibility Guidelines (WCAG) version 2.2 with conformity levels A and AA. This accessibility statement applies to the website https://www.hotellamm.com/.
2. State of accessibility
This website is partially accessible, as not all requirements are fully met.
3. Non-accessible content
a) Technical barriers:
- iFrames without titles: Embedded content (e.g. maps, external videos) do not have meaningful titles for screen readers.
- iFrames for third-party content: These are not always accessible and cannot be influenced by us.
- Wrong or missing HTML structure: The page structure sometimes uses heading levels without a preceding logical order . This makes navigation within the content difficult, especially for users of assistive technologies. We will fix this.
- Captcha systems without accessible alternatives: Some forms use visual captchas without an acoustic alternative (login to the rewards account), we are working on an alternative.
- Some content, such as embedded maps (Google Maps) or image galleries, is opened on our website in so-called „lightboxes“. These interactive windows are currently not fully accessible. We are working on making these functions accessible in the future. As a transitional solution, we also provide all content (e.g. addresses, directions, captions) in text form or send these on request.
b) Content barriers:
- PDF and Office documents not accessible (missing tags, poor structure, non-accessible tables).
- Language mix on the website: Some sections contain English terms without the language being correctly marked up in the code.
d) Unreasonable burden:
According to Article 5 of Directive (EU) 2016/2102, an exception due to unreasonable burden may be invoked for certain content. Despite our efforts, it is currently not possible for us to offer the following content completely accessible:
- Older PDF documents and Office files:
Many PDF documents and Word files published before June 26, 2025 are not accessible. These documents sometimes contain missing structures, insufficient alternative texts for images or complex tables, which cannot be revised at short notice without additional resources.
New documents will be provided in an accessible format if possible.
If you require a specific document in an accessible version, please contact us.
3a. Further information on the accessibility of the service
1. general description of the service
The Best Western Hotel Lamm is a modern 4-star hotel on the edge of the city center of Singen (Hohentwiel), just a few minutes' walk from the city center, the pedestrian zone and numerous businesses. It has 76 quiet, air-conditioned comfort rooms, some of which are barrier-free, with 50-inch smart TV, shower/WC and free WiFi. The hotel is aimed at business travelers, holidaymakers and active guests who appreciate the proximity to Lake Constance, Switzerland and the Hegau region. The amenities include a rich breakfast buffet, hotel parking, pet-friendliness and modern conference rooms.
2. descriptions and explanations of the service
Booking and using the hotel offers takes place in several steps:
Booking and reservation: Bookings are made via a structured online platform with options for room category, length of stay and additional services. Breakfast can be booked optionally for €20.00 per person per day.
Check-in and stay: Reception is open daily from 2.00 pm to 10.00 pm. Guests enjoy modern rooms with air conditioning, smart TV, desk and high-quality furnishings.
Meetings and events: The hotel offers several function rooms with modern technology, flexible seating and catering - ideal for seminars, workshops and smaller events.
Additional services: In addition to the breakfast restaurant, bicycle rental, laundry service, ticket advice and a business area are also available. The surrounding area is ideal for excursions to Hohentwiel, Lake Constance or the Black Forest.
Information transparency: All relevant information on rooms, prices, services and availability can be accessed online in a clearly structured manner. A visitor's tax of € 2.00 per person per night applies for private travelers.
4. Creation and review of this declaration
This declaration was created on June 26, 2025
Methodology of the test:
Self-assessment (internal tests with different browsers and keyboard navigation) and as partially automated tests with WAVE.
5. Feedback and contact details
If you notice any deficiencies regarding the accessibility of our website or if you require information on non-accessible content, you can contact us:
Best Western Hotel Lamm
Alemannenstraße 42
78224 Singen
E-mail: info@hotellammsingen.de
Telephone: +49 (0)7731 4020
If you require content or documents in an accessible version, we will provide these to you on request within a reasonable period of time.
6. Conciliation procedure
If you are of the opinion that this website is not accessible, you can inform our office or person named in section 5. If you do not receive a satisfactory response from us within six weeks, you can contact the relevant dispute resolution body:
Baden-Württemberg:
State Center for Accessibility
Arbitration board
Else-Josenhans-Straße 6
70173 Stuttgart
Telephone: 0711 123 39375
E-mail: schlichtung@barrierefreiheit.bwl.de
Website: https://barrierefreiheit-bw.de/